FAQ

Payment

Q. Can I pay by credit card?
Yes. We accept credit cards such as VISA, MasterCard and JCB. Some cards may not be accepted, so please check when you place your order.

Q. Can I change my payment method after placing an order?
Sorry, we can't change the payment method once an order has been placed. Please double-check your payment method before you buy.

Q. Is my credit card information saved?
We never save your credit card information without your permission, so you can shop with peace of mind. For details on how we handle personal information, please see our Privacy Policy.

Shipping

Q. How long does it take for my order to arrive?
Orders usually ship within 1–3 business days, so delivery takes about 3–5 business days. Delivery may be delayed depending on your region or the weather. Pre-order items ship according to the timing stated on the product page.

Q. Do you charge for shipping?
Shipping fees depend on the size of the item and your region. Please check the fee at checkout.

Q. Can I choose the shipping carrier?
Sorry, customers can't choose the shipping carrier at our store.

Other

Q. How long is the warranty?
Products purchased from our store are covered for initial defects only, for 7 days from delivery. This applies to unused items only. Please note that boards are no longer covered once they have been waxed.

Q. I placed an order but didn't receive an email. What should I do?
Your order confirmation email may have gone to your spam folder, so please check there. If it's not in your spam folder either, the email address you entered may have been incorrect.

In that case, please contact us via the contact form with your order number and email address and let us know you haven't received the email.

Q. Where are your products made?
Our products are made in China and Japan. Most are designed in Japan and manufactured by a major factory in China that we partner with. Every year we work closely with the factory on quality control. Some of our products are also made in Japan.